How to send a complaint

In the event of a complaint, the correspondence have be sent to the following address: as well as to the certified email address:

Response time and complaint management

Any complaints received will be treated with the utmost seriousness and a reply will be sent in writing to the Client, within 60 days of receiving the complaint.

If the Client does not receive a reply to the complaint within the established timeframe or is unsatisfied by the outcome of the complaint, he can contact the arbitrator for financial disputes.

Arbitrator for financial disputes (AFD)

Office responsible for the complaint

The interior office responsible for complaint management is the complaints department